Have you ever had someone claim that you said something different than what you told them? Do people seem confused by your words, even...

Suppose you’re leaving a meeting with 7 people. They all go report back to their boss and peers about what happened at the meeting. ...

Years ago, I told a friend that I didn’t know how to improve sales for my company. His answer was “You are a great problem solver. You...

Connections are a common point of failure in organizations. In response, most companies create roles for people to manage those...

“It fell through the cracks.” How many times have you heard this explanation when something went wrong? A 2011 study showed that 35% of...